| Customer Loyalty Measurement Is Broken - A Conference Board Webinar |
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Wednesday, 23 May 2012, 10:00 - 11:00 |
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Don't miss your opportunity to watch one of the most highly rated sessions from the March 2012 Customer Experience Leadership Conference and engage with Ipsos Loyalty's Global Chief Strategy Officer, Tim Keiningham, who will show you how to fix your customer loyalty measurement programs.
There is rapidly growing evidence that classic measures of customer loyalty are weak predictors of business outcomes. During this session, Tim will introduce his award winning Harvard Business Review published thought leadership, in this practical “tools you can use” session.
If you are exploring how to elevate your organization’s customer experience, you should participate in this webcast. "Friends of Ipsos" are eligible to register for this webinar free of charge. To register, please contact The Conference Board customer service line by calling 212.339.0345. For more information about this session, please click here .
In the meantime, we invite you to view a recording of our webinar: Grow Your Share With The Wallet Allocation Rule .
10:00am PT / 12:00pm CT / 1:00pm ET
Register Here |
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Location: Webinar |
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