| Total Customer Experience Leaders Summit 2012 |
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From Wednesday, 06 June 2012
To Friday, 08 June 2012
Every day |
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2012 Keynote Speakers Include:
- Kelly Harper, Director, Brand & Customer Experience, BMO FINANCIAL GROUP
- Mathew Valenti, Ph.D., Director, Global Market Research, STARWOOD HOTELS & RESORTS WORLDWIDE
- Scott Hudler, Vice President - Global Consumer Engagement, DUNKIN' DONUTS
- Todd Walthall, Senior Vice President, Channel Management, USAA
- Robert Deluce, President & CEO, PORTER AIRLINES
- And more! Download the brochure for the complete speaker line-up and full conference agenda.
Key Focus Areas Include:
- Customer Experience Design: See how VOC data and design principles can be used to engineer experiences across your organization.
- Measurement & Feedback: Drive change and optimize your sales force by measuring customer feedback through the entire customer experience.
- Strategy: Interpret, analyze and evaluate your customer strategy to ensure business relevance.
- Alignment: Integrate and leverage your customer touchpoints - measurement & ROI, linkage, VOC, technology, design principles, operational metrics, and senior leadership - to structure a successful and meaningful program.
Register today and lock in the lowest rates for Total Customer Experience Leaders 2012 - save $400 off the standard rate when you register by Friday, March 9th. |
Location: Hilton Boston Back Bay, Boston MA
Contact: Telephone: +1.941.554.3500 Email:
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Conducting Market Research 
