| Understanding the Voice of the Customer: |
|
|
|
Thursday, 03 November 2011, 13:00 - 14:00 |
|
Hits : 1738 |
|
How to Effectively Gather and Leverage Customer Insight from Multiple Channels to Deliver a Superior Customer Experience
Presenters:
- Dan Burke, Vice President eBusiness, Autonomy
- Mike Olson, Subject Matter Expert, Optimization, Analytics and Social Media Technology, Autonomy
Voice of the Customer is not just about surveys anymore.
Customers are interacting with your brand through multiple channels, including the website, retail store, contact center and even social media. You have to understand all of these multi-channel interactions collectively to develop a complete Voice of the Customer.
Join us during this webinar and learn how you can easily gather and leverage data from all customer touchpoints to deliver a superior multi-channel customer experience.
Learn how you can easily:
- Collect real-time customer insight across channels
- Discover and act upon emerging customer trends
- Deliver a more personal and targeted customer experience
- Increase customer loyalty and reduce churn
Please Register Here
Please mention priority code: 5IH4ABD |
Location: Webinar
Contact:
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
|
Ask a Question 
