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Home arrow Frequently Asked Questions arrow FAQs About Market Research arrow What is Service Quality Benchmarking?
What is Service Quality Benchmarking? Print E-mail
Written by DJS research Ltd   
Service Quality Benchmarking, as explained by DJS Research Ltd.

Service quality benchmarking is a method of improving customer service performance through comparisons with other (generally anonymous) companies in a similar field. Often companies which specialise in this methodology maintain a database of customer survey results against which the client can then be measured on comparable parameters.

For further information please visit DJS Research, a full service market research agency. Alternatively, feel free to call them on +44 (0) 1663 767857

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